Terms and Conditions

1 Terms and Conditions
2 Direct not to accept the order or cancel the purchase
3 Security
4 Prices
5 Product Shipping and Delivery
6 Delivery Inspection
7 Return Information
8 Availability
9 Order process
10 Applicable law
11 Change of terms and conditions
12 Online dispute resolution
13 Order Cancellation Policy


These conditions are agreed between Amor Tejo. Lda. With registered office at Rua de Santiago no. or legal person wishing to make a purchase through the Amortejo brand website www.amortejo.pt, messages, mail or e-mail, hereinafter referred to as “User”.


The use of the Site automatically assigns the status of User and implies acceptance, fully and without reservations, of all the provisions included in the Terms and Conditions, in the version in force at each time you access the Site. If you do not fully accept any of the established conditions, you should not access / use our Site. When consulting, using or downloading the contents of the Site, you are committing yourself to respect the conditions established in this document.
The User may use the Site, without the need for any registration. However, some of the Site’s features may be dependent on registration.


Registered User
In order to access more features, the User will be able to register on the Site.
The User must fill out a form, in which, in addition to optional elements, he must indicate the following data:
– First and last name;
– E-mail address;
– Keyword.

All information provided by the User must be correct and true. The User must update the information provided, whenever it undergoes any changes. The User is solely responsible for any false, incomplete or incorrect statements that he makes and for the losses that they may cause to the company or to third parties, with the information that he provides.
We will not be responsible for any damages resulting from the improper or negligent use of the password defined by the User to access his account. The User must ensure the confidentiality of the respective password.

Account Features
The Registered User will have access to a personal area, with the data he has indicated at the time of registration.
Through the registration, the User will be able to access the data of his account and proceed to its alteration or definitive elimination. You can consult your orders, returns and communications with the company.

Product Catalog (Online Shop)
On the Site are available the products marketed by Amor Tejo, Lda. Holder of the Amortejo brand with the NIF 515633070 and headquartered at Rua de Santiago s / n, 2025-563 Tremês – Portugal. The product information presented on the Site is only intended to provide a brief informative summary for better convenience and information for the visitor.
We take all measures to ensure that the information and data contained on the Site are accurate and up-to-date when entering it. However, updating or correcting this information is not guaranteed. We make no warranty, express or implied, as to the accuracy or completeness of any information (including information about goods and services) included on the Site.
We reserve the right to change, delete or move any information on the Site, at any time, without notice.

Users accept and expressly acknowledge that:
– The photographs presented on the Site are for illustrative purposes only, and Users should consult detailed information about the products and their characteristics / specifications;
– The exposed price is the recommended price, however, there may be spelling errors that we cannot guarantee the supply in if this is the situation;
– We will make every reasonable effort to include accurate and up-to-date product information on the Site. However, we cannot guarantee it;
– We do not guarantee the existence in stock of the articles included in the Site, nor do we assume responsibility for discontinued articles.

Please refer to our Privacy Policy and Cookie Policy.

Unless otherwise stated, the contents of the website, text, graphics, photographs have rights reserved to the company, and their use is prohibited, whether for commercial purposes or not.

The User will be responsible for the content of the information sent or transmitted to the Site.
It is known to the User that the use of the Site may not be 100% secure, with the possibility of the information sent / received being intercepted by unauthorized parties, the company not being responsible for failures in the security of communications and not assuming any responsibility for the use. misuse of your information by third parties.
The User acknowledges that the access and use of the Site may be interrupted and that the information on the Site may contain bugs, errors, technical failures, problems or other limitations. The Site may contain links to other websites or be accessed through other websites. The company cannot be held responsible for them, namely for the control of contents, availability, operability or performance.
To the maximum extent permitted by law, the company excludes any liability, direct or indirect, for the use of the Site.

In case of violation of these Terms and Conditions, we reserve the right to exercise any and all legally provided actions. In addition, we reserve the right, at its discretion, to terminate access to or use of the Site, with or without notification from the User.
The Terms and Conditions of use of the Site are regulated in accordance with the laws in force.
If any provision described herein is considered illegal, void, or for any reason unenforceable, that provision will be eliminated or reduced under the terms of the law, without affecting the validity and enforceability of the remaining provisions.
We reserve the right to change these Terms and Conditions without prior notice. The User is bound to the version of the Terms and Conditions at the time of use, so we recommend your periodic consultation.

Total or partial reproduction of any images or content on this site, by electronic, mechanical, or other means, including copy, prints or screen captures, is not permitted without the express written permission of Amortejo.pt (owned by Amor Tejo Lda. ). To do this, ask for permission.

By accessing and using this site, as well as purchasing products or services contained therein, you are agreeing to the conditions of use of the same. The conditions may be updated without prior notice, and for this reason we recommend the regular visit of this page to learn about any changes to them.

Access to this site is of a temporary nature, reserving the right to withdraw or change services without prior notice, as well as restrict access to certain areas without a defined time.

Amortejo is not responsible for possible failures in the internet network, however it can verify if the interruption of the service provision, due to the need to carry out conservation, maintenance or any type of alteration in the computer network. There are no features that could harm the system or device that the user may be using in any way, and any malfunction, damage, loss or other costs that the user may have, due to the use of this website, are of sole responsibility and borne by the user.

Orders can only be placed by people over the age of 18, committing themselves to providing true data that will allow them to successfully process and deliver that order.

These general terms and conditions of sale exclusively regulate the offer, transmission and acceptance of orders placed between Amortejo.pt consumers (Amor Tejo Lda.)
These conditions are only applied on the Amortejo.pt website and cannot be applied in physical stores.

Amortejo reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase in the following situations, exempt from liability for any damages or costs:
– The product is no longer available / in stock (payments will be returned);
– The billing information is not correct or can be verified;
– The transfer for payment of the order was not received by us within a period of 5 working days after the acceptance of your order;

– Order susceptible to fraud;
– If we think you are a reseller;
– There is an error in the price quote;
– It is not possible to deliver to the address provided;

The Amortejo.pt website uses the most advanced security technology among the encryption platforms available.
Your payment information will be encrypted from the moment you enter, until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via e-mail cannot be guaranteed.

Amortejo cannot be held responsible for any damage suffered as a result of the use of electronic means of communication including, but not limited to, recurring damage from failures or delays in the delivery of electronic communications, interceptions or manipulations of electronic communications by third parties or by software programs. computer used for virus communications or transmissions.
The entire Amortejo.pt website is protected by Secure Socket Layer 3 (“SSL v3”) certificates.

The prices of the products displayed on the website contain / include the Added Value (VAT). Shipping charges are applied per order. The exact price of the shipping fee will depend on the country where your order will be delivered.
Prices are all quoted in euros. Please note that changing the country of delivery may have an influence on prices due to shipping costs.

Total price
The total price specified in the final order menu includes taxes and shipping costs.

Price changes
The prices of products presented on the website are subject to change. Amortejo reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.

Price errors
Our website is updated with extreme care, however it is possible that the price information on the website contains errors. Amortejo.pt does not commit to the offer and reserves the right to cancel your order, in the event of such an error occurring.

Once the order has been shipped, the customer will receive a confirmation email, the assigned shipping number and a link so that he can track the order on the carrier’s website. Attempting to track the order online upon receipt of the shipping confirmation email may not return any results. In fact, shipping information can take up to 24 hours after receipt of the shipment confirmation to be updated on the carrier’s website.
Orders are delivered Monday through Friday, with the exception of local or national holidays, to the address the customer indicates when placing orders. An delivery attempt will be made by a courier of the chosen carrier at the address indicated by the customer.

NOTICE: It is not possible to choose a specific delivery time, as it will be conditioned by the route defined by the carrier for the courier on the day of delivery.

The provision of an incorrect or incomplete delivery address may result in its return to Amortejo (Amor Tejo, Lda.), Resulting in additional costs for the customer, so we recommend that the customer always make sure that the delivery address indicated when registering of the order is effectively correct and complete. Once the order has been processed, it is not possible to change the delivery address or the billing data you have specified.
If the customer chooses the CTT Points service, the order will be sent to the collection point that he chose when he finished it. On the business day following the shipment, the recipient will receive an SMS at the mobile phone number you have indicated for delivery, stating that it is available for pick-up. The recipient has 10 days to collect the order. After this period, the order will be returned to us. This service is only available for orders up to 5 kg.

Upon delivery, you should check the packaging and the product shipped in order to check for any damage. If you find that the products are damaged, you should not accept delivery of the order, which must be returned immediately. The Amortejo.pt online store will refund the amounts paid for the order and shipping as soon as, at your warehouse, you receive and complete the return process.
The order is considered accepted if, after receiving the order, it is not returned within the next 15 days.

If your return is justified by the existence of a defect in the ordered products, Amortejo will bear the costs of shipping and return and in accordance with the product analysis made by the brand. If your return was made for reasons other than the justified existence of a defect in the ordered products, we will not refund the shipping costs.

Refunds will be made based on the payment method. If the customer pays by ATM reference, it is necessary for the customer to give his bank details to our Customer Support, at the moment he starts the return process. This indication is necessary so that we can refund the money to your account. The customer will receive a refund after the product (s) have been returned and processed.
For additional information about the return process, see our Returns section.

The satisfaction of all orders placed on our website is subject to availability. Amortejo tries to ensure that all items offered for sale on the website are in stock. However, we reserve the right not to accept any orders or cancel orders already confirmed for products that no longer have stock. In this case, we will inform the customer of this fact and proceed with the refund of the amount paid. The maximum period for receiving the refund is 14 days.

We take the necessary precautions to ensure that all details, descriptions and prices of the products presented on the website are correct. However, we reserve the right to refuse orders where product information has been incorrectly published, including prices and promotions.

Refusing orders can also be the result of other reasons such as:
– Product out of stock.
– Inability to obtain payment authorization.
– Fraudulent orders.

If there is a problem with your order, you will be contacted immediately by us.
We do everything in our power to keep your order and payment details secure. But, we cannot be held responsible for any loss you may suffer if a third party obtains unauthorized access to any data that you provided when accessing or ordering on our website.

It is possible to cancel orders that have not yet been sent. If you have received an order and want to return it, see our section on Returns.

Amortejo may change prices without prior notice. All prices include VAT (where applicable) at the legal rate in force.
After finalizing your online order, an email message will be sent to the address provided by the customer for this purpose, with confirmation of receipt of your order.
All order dispatch is done on behalf of Amortejo.

The present general conditions and all emerging disputes related to these general conditions, including their validity, the use of the website or any purchase on it must be governed by Portuguese law.

Amortejo has the right to change these Terms and Conditions at any time.
The customer is subject to the principles and terms in force on the date of his order, unless the law or competent authority imposes any changes to them.
We recommend visiting this page regularly to learn about any changes to them.

The Online Dispute Resolution website is an official website run by the European Commission dedicated to helping consumers and merchants resolve their disputes outside the courts.


Lisbon Consumer Conflict Arbitration Center http://www.centroarbitragemlisboa.pt/
Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal http://www.triave.pt/
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal) http://www.ciab.pt/pt/
CNIACC – National Center for Information and Arbitration of Consumer Conflicts http://www.arbitragemdeconsumo.org/
Consumer Disputes Arbitration Center of Coimbra District http://www.centrodearbitragemdecoimbra.com
Algarve Consumer Conflict Information, Mediation and Arbitration Center http://www.consumoalgarve.pt
Porto Consumer and Arbitration Information Center – http://www.cicap.pt
European Online Dispute Resolution Platform – https://webgate.ec.europa.eu/odr/main/index.cfm?

Online Complaints Book – www.livroreclamacoes.pt/inicio


Cancellation of orders after payment and before it is dispatched is possible at Amortejo.pt. To do this, you must make your cancellation request via email geral@amortejo.pt providing us with your order code. The refund of your purchase will be made using the same payment method you used, except Multibanco Reference and collection charges in which the customer must provide the NIB for transfer. The repayment term is between 5 to 14 working days.