Return Policy

Online Returns Policy

The Customer may return or exchange their item within 14 days of delivery. The articles must be in perfect condition, intact, sealed and complete in the same conditions in which they were received. You must have the purchase receipt.


Upon receipt of the items and after being duly verified, we will proceed to refund the value of the item (s) purchased (s), which will be made using the same payment method used for the purchase. Keep in mind that we will not refund shipping or return costs.

The maximum period for receiving the refund is 14 days. The return of incomplete, damaged or scratched products, as well as products without the original packaging and / or label, or products with signs of having been used, will not be accepted.

The refund will be made using the same payment method.

When this is not possible, (eg: Multibanco References and Bank Transfer), you must provide your account number (IBAN).